At Panavi Paridhan, we respect the privacy of our customers and are committed to handling personal information responsibly.
Information We Collect
When you visit our website, place an order, or contact us, we may collect information such as:
- Name
- Mobile number
- Billing and shipping address
- Email address, if provided
- Order and product details
- Payment transaction details or payment status
- IP address, browser/device information, and website usage information
- Information provided when contacting us through WhatsApp or other communication channels
How We Use Your Information
We may use customer information to:
- Process and confirm orders
- Receive and verify payments
- Prepare and dispatch parcels
- Provide shipping and tracking information
- Contact customers regarding their orders
- Provide customer support
- Prevent fraud or misuse
- Maintain business and transaction records
- Improve our website and shopping experience
- Meet applicable legal and regulatory requirements
Payment Information
Online payments on our website are processed through Razorpay.
Payment-related information may be processed by Razorpay according to its own privacy and security practices. Customers should never send confidential card details, UPI PINs, OTPs, or banking passwords directly to Panavi Paridhan through WhatsApp, phone, or any other communication method.
Shipping Information
For delivery of orders, necessary customer information such as name, mobile number, address and PIN code may be used or shared with our shipping service provider, including India Post, for parcel booking and delivery.
WhatsApp Communication
We may use the mobile number provided during checkout to communicate with customers regarding their orders.
This may include:
- Order-related communication
- Dispatch information
- India Post shipping slip or tracking information
- Customer support related to an existing order
Cookies and Website Technology
Our website may use cookies and similar technologies required for functions such as:
- Maintaining the shopping cart
- Checkout and order processing
- Website security
- Remembering customer sessions
- Improving website functionality and performance
Customers may control certain cookies through their browser settings, although disabling essential cookies may affect some website functions.
Sharing of Information
Customer information may be shared only when reasonably necessary with service providers involved in operating our online store, processing payments, fulfilling orders, providing website services, or complying with applicable legal requirements.
Examples may include:
- Razorpay
- India Post
- Website and hosting service providers
- WooCommerce/WordPress-related services used by our website
Data Retention
We may retain order and customer information for as long as reasonably necessary for order fulfilment, customer support, accounting, fraud prevention, dispute handling, record keeping, and applicable legal requirements.
Data Security
We take reasonable steps to protect customer information. However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
Customers should never share passwords, OTPs, UPI PINs, card PINs, or other confidential banking credentials with anyone claiming to represent Panavi Paridhan.
Customer Requests
Customers may contact us regarding questions about the personal information they have provided to us or to request correction of incorrect information, subject to applicable law and record-keeping requirements.
Changes to This Policy
Panavi Paridhan may update this Privacy Policy when required due to changes in our services, website practices, or applicable requirements.
Any updated policy will be published on this website.
Contact Us
For any privacy-related questions or concerns, please contact Panavi Paridhan using the contact details provided on our website.
Panavi Paridhan